This is for all my IT friends out there.
A recent email I sent out to my users went something like this:
Hello all,
For the past 10 years, we have been befuddled with Helpdesk tickets that read "My Printer...." We have looked high and low, all around for a printer named "My Printer" and couldn't find it anywhere. So we had a very difficult time fixing "My Printer". We know it must exist somewhere because so many people make reference to it in Helpdesk tickets.
Alas, after 10 years and many gray hairs later, we have found the problem and a solution! "My Printer" was never created! Therefore, we have created "My Printer" in iPrint. Yes, "My Printer" actually now exists and is actually "My Printer" in "My Office". It is the printer at the bottom of the iPrint printer list that anyone can install and use.
So, when we get helpdesk tickets that read "My Printer doesn't work" or "My Printer needs toner" or "My Printer has problem", we immediately know you are referring to "My Printer", which is in "My Office". This solution makes troubleshooting and repairing "My Printer" issues so much faster now that we know exactly what printer is having issues. BRILLIANT!
Oh, so you know, "My Printer" doesn't support Windows 8. :)
We are still working to solve "My Computer" and "My Room".
Tom
